FSL uses the third-party entities listed below to process customer data and to support the delivery of our service.
Each sub-processor is required to process customer data only in accordance with our instructions and to comply with applicable data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018.
We conduct due diligence prior to engagement and perform ongoing reviews to ensure our sub-processors maintain the appropriate technical and organisational measures to safeguard our customers’ data.
| Name | Applicable services | Type of service | Data shared | Sub‑processors hosting regions | Additional information | Trust Centre |
|---|---|---|---|---|---|---|
| Microsoft | Cloud Platform Services (CGiX) | Cloud computing provider | All data hosted on platform | UKSouth, UKWest | FSL’s primary hosting platform. | https://www.microsoft.com/en-gb/trust-center/product- overview#Microsoft-Azure |
| Zendesk | Customer Support | Helpdesk software | Customer Names and E‑Mail addresses. Content of customer raised tickets. | UK (Dublin) | Security, Privacy and Legal | Zendesk Trust Centre |
|
| ANS Group | Cloud Platform Services (CGiX) | Managed Detection Response, Co‑Managed Cloud | Controlled access (PIM) to Azure platform for support services. | UK | https://www.ans.co.uk/ourcertifications- industry-compliance/ |
|
| LogicMonitor | Cloud Platform Services (CGiX) | Infrastructure platform monitoring | Performance metrics. | UK | Provided by ANS Group | https://www.logicmonitor.com /security |
| Raw Knowledge Ltd | Corporate Actions Data (CGiX DM1) | Market data feed, data comparison | Corporate actions and Security Universe | UKSouth, UKWest | Part of the ITL Group | |
| Sugar CRM | Customer Support, Marketing. | CRM | Customer Names and E‑Mail addresses, company name, content of emails, meeting notes. | UK | https://www.sugarcrm.com/uk/ why-sugar/trust/security/ |
|
| DocuSign | Contracts, addendums, SOW’s, Invoicing | Document e‑signing | Customer Name, e‑mail address. Contents of relevant documents. | EU | https://www.docusign.com/trust |
|
| MailChimp | Marketing and events communication | E‑Mail marketing | Customer Name, e‑mail address. Opt‑in status. | EU, US |
We may update this list from time to time to reflect changes in our use of sub-processors. We will provide notice to our customers of any changes.
Talk to our team