Standard services
The comprehensive service FSL provides is reflected directly in the commercial agreements that support our client relationships. We further distinguish ourselves from our competitors by ensuring that the annual license agreement for CGiX includes system maintenance, client support, system integration and all software updates to cover any Capital Gains Tax legislation amendments. Furthermore, all CGiX code is placed in Escrow with NCC.
Service Level Agreements
The high level of service that we provide is contractually supported in the Service Level Agreements (SLA) that we maintain for every client. Internal support for each is provided by an internally developed support tracking and escalation system.
The FSL management team focuses on support through monitoring the support tracking and escalation system, and reviewing the performance of the company in accordance to both internal resolution objectives and the contractual SLA obligations.
The escalation procedures for each client are clearly documented in our SLA, and all elements of this contract have been approved through the stringent due diligence assessments of some of the largest financial institutions in the UK.
- quick facts
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- Uncompromising scope and accuracy
- The most advanced real-time front office CGT modelling tool available
- Find out about CGiX Solution